Factory Direct Purses and Accessories, LLC
 

Use coupon code BOO in the promotional code box prior to check out to receive 10% off your total order of $35 or more (regular priced items only - items marked clearance, sale, discount or reduced do not qualify for coupon use). Code must be entered in the box prior to check out to receive discount. Promotional code box will be located underneath your payment choices at checkout. The box states "Do you have a promotional code? Click here." Please click and enter the code in this area. We can not manually enter the code once order has been submitted. NO EXCEPTIONS. Only one code or discount per order will be honored. Codes used with free shipping promotions will be reversed prior to items shipping. Coupon discounts given to clearance, sale, etc merchandise will be discredited and charged back to customer prior to shipping. Offer expires after October 31, 2014!


Your Cart Is Empty

We accept Visa  We accept Mastercard  We accept Discover  We accept PayPal  We accept Money Orders

HALLOWEEN
IN MEMORY OF
COMELY CLEARANCE ITEMS
SENIOR T - SHIRTS - CLASS OF 2015
MONOGRAMMING
ANCHOR & NAUTICAL PATTERN MERCHANDISE
ANIMAL PRINTS
APRONS
BACKPACKS
BEACH BAGS
BIBLE COVERS
BRACIANO COLLECTION - HANDBAGS, ACCESSORIES & MISC
CADILLAC COLLECTION - HANDBAGS, ACCESSORIES & MISC
CAMOUFLAGE HANDBAGS AND ACCESSORIES
CAR ACCESSORIES
CELEBRITY, NOVELTY AND THEMED MERCHANDISE
CHARLES RIVER NEW ENGLAND STYLE RAIN JACKETS
CHEVROLET AND CORVETTE HANDBAGS AND ACCESSORIES
CHEVRON ITEMS
CLEAR HANDBAGS AND ACCESSORIES
COLLEGIATE ITEMS
CONCEALED HANDGUN CARRYING HANDBAGS
COSMETIC BAGS AND TRAIN CASES
CROSS HANDBAGS AND ACCESSORIES
DAMASK HANDBAGS AND ACCESSORIES
DESIGNER INSPIRED FASHION HANDBAGS
DIAPER BAGS
DUFFLE BAGS
EYELET ETCHED HANDBAGS AND ACCESSORIES
FEATHERS AND FUR HANDBAGS AND ACCESSORIES
FLEUR DE LIS HANDBAGS AND ACCESSORIES
FLOWERS AND RUFFLES HANDBAGS AND ACCESSORIES
FORD & FORD MUSTANG HANDBAGS AND ACCESSORIES
FRINGE HANDBAGS AND ACCESSORIES
GARMENT BAGS
GUN RANGE BAGS
HOUNDSTOOTH HANDBAGS AND ACCESSORIES
INSULATED BAGS, TOTES, COOLERS, ETC - WARM & COOL
IPAD MINI CASES
IPAD, NOOK AND EREADER CASES
JELLY HANDBAGS AND ACCESSORIES
JEWELRY
LAMINATED HANDBAGS AND ACCESSORIES
LAPTOP BAGS OR CASES
LUGGAGE
MARC CHANTEL HANDBAGS AND ACCESSORIES
MARKET TOTES
MESSENGER - HIPSTER BAGS
NICOLE LEE COLLECTION™
ORGANIZERS AND STORAGE BAGS
OWL PRINT MERCHANDISE
PATCHWORK MULTI COLORED HANDBAGS AND ACCESSORIES
PAW PRINT HANDBAGS AND ACCESSORIES
PEACE SIGN HANDBAGS AND ACCESSORIES
PET CARRIERS
PINK RIBBON - BREAST CANCER AWARENESS
POLKA DOT HANDBAGS AND ACCESSORIES
QUILTED HANDBAGS AND ACCESSORIES
RAGGED PATCHWORK HANDBAGS AND ACCESSORIES
REDNECK BRAND HANDBAGS AND ACCESSORIES
RELIGIOUS OR CHRISTIAN HANDBAGS AND ACCESSORIES
RIFLE & SHOTGUN CARRY BAGS
ROLLING SHOPPING CARTS - ROLLING SHOPPING BAGS
SCARVES
SEQUIN HANDBAGS AND ACCESSORIES
SIGNATURE HANDBAGS AND ACCESSORIES
SKULL MERCHANDISE
SLEEPYVILLE CRITTERS HANDBAGS
SNUGGIE STYLE BLANKET WRAPS
SPORTS RELATED HANDBAGS AND ACCESSORIES
STRAW HANDBAGS AND ACCESSORIES
SWING PACKS
TOTE BAGS
UTILITY BAGS "TRUNKSTERS" CAR ORGANIZATION
UTILITY BAGS WITH SIDE POCKETS
UTILITY TOTES - LARGE
UTILITY TOTES - SMALL
WALLETS AND SMALL ACCESSORIES
WESTERN BUCKLE STYLE HANDBAGS AND ACCESSORIES
WESTERN GUN STYLE HANDBAGS AND ACCESSORIES
WESTERN STAR HANDBAGS & ACCESSORIES
GIFT WRAPPING
DROP SHIP FEE

 RETURN POLICIES  

RETURNS: IMPORTANT INFORMATION

If for ANY reason you are unhappy with your received item, please notify customer service at (256) 247-0566 or factorydirectpurses@aol.com within 7 business days of receipt of package to obtain an RMA number and instructions for return. We will also provide you with a proper address to return your product. Sending your item to the mailing address for our company will delay processing of your return or cause it to be returned without processing. Please contact customer service for all the correct information needed. Follow instructions that you will receive via email and return your item for one of the following resolutions:

1. If the return is due to receipt of a damaged item we will replace the damaged item and ship to you at our expense. A return shipping label will be provided for your convenience, but it must be used within 3 business days or label will be void and return shipping costs will be your responsibility.

2. If the return is due to fault of our company - wrong item sent, etc. - we will replace the item with the proper item and ship back to you at our expense. A return shipping label will be provided for your convenience, but must be used within 3 business days or label will be void and return costs will be your responsibility.  If you wish a different item for replacement the price difference and shipping will be your responsibility.

3. If the return is due to your dissatisfaction of the received item then we will accept the item back for a store credit of the purchase price of the item or an exchange for the product of your choice. The shipping of the item is not included in the store credit and a 15% restock fee applies to the returned item. NO CASH REFUNDS GIVEN ON THESE RETURNS. The return shipping will be the responsibility of the buyer and Factory Direct Purses assumes no responsibility for shipping costs for these returns. The price difference, if any, for the replacement and shipping back is the responsibility of the customer. 

Exceptions to return policy

1. Monogrammed items. Any item that is personalized as instructed by customer is not returnable. NO EXCEPTIONS! Instructions must be provided in the customer comment section or in an email. No verbal instructions will be accepted. No item will be monogrammed until proper instructions are received in writing. 

2. Special Orders - Items ordered in a large quantity are not accepted for returns. Example: Weddings, Organizations or large meetings that require gifts or favors in large numbers. We do not accept returns for left over merchandise on any special ordered items.

3. Used Merchandise - All returned items MUST be received in a new and unused condition with ALL original packaging and wrapping. All hang tags MUST be intact. WE WILL NOT ACCEPT ANY ITEM THAT HAS BEEN USED OR RETURNED IN A CONDITION THAT PREVENTS THE ITEM FROM RESTOCKING.

4. Delayed Returns - No RMA numbers will be issued after the 7 business day time frame. PLEASE EXAMINE YOUR MERCHANDISE FOR DAMAGES UPON RECEIPT REGARDLESS OF DATE TO BE USED!!

5. Odor Damage – Factory Direct Purses and Accessories, LLC is a non smoking establishment. Alabama state law prohibits the sale of items within a smoking business and smoking is illegal in a public business unless a smoking area is provided separate from the merchandise to be sold. Therefore, we do not accept returned products that have a smoke odor. If the item arrives with a smoke odor it will be returned and not processed! There is absolutely NO EXCEPTION to this policy! This is in compliance with the Alabama State Law Title 22, Chapter 15a of the Alabama Code is known and may be cited as the “Alabama Clean Indoor Air Act.”[i]

6.  Clearance Merchandise – Items marked clearance, reduced, close out, sale or final markdown are sold as is and excluded from any exchange or return policies. No returns accepted for any reasons.  NO EXCEPTIONS! Items sold under special offers or with a clearance coupon will not be accepted for return.

7.  International Orders - We happily use the same exchange policies on International orders, but the return shipping and the shipping of the new product is the responsibility of the consumer. We do not pay for shipping for any circumstance on International orders. 

Customer Service (256) 247-0566

Refunds are issued at 6:00 pm CST on the Friday of each week.

 

RESTOCKING/CANCELLATION FEE APPLIES TO THE FOLLOWING:

ALL RETURNS THAT ARE NON FAULT OF FACTORY DIRECT PURSES AND ACCESSORIES, LLC. 

ALL CANCELLED ORDERS. ONCE THE ORDER IS ENTERED INTO OUR SYSTEM IT BECOMES ACTIVE AND IF CANCELLED A 25% RESTOCKING FEE APPLIES. 

ALL REFUSED PACKAGES THAT ARE RETURNED TO FACTORY DIRECT PURSES AND ACCESSORIES, LLC. REFUND WILL REFLECT FEE.

 

Customer is and will be held responsible for any expense that occurs due to a cancelled or refused order. Refund will reflect undue expense. This includes, but not limited to the following, processing fees for original transaction and/or refund, shipping for the original order and return fees if any, and restock for returned merchandise. Cancelled or refused orders are also subject to a restocking fee of the returned merchandise. 

 

  Home | ABOUT OUR COMPANY | RETURN POLICIES | PRIVACY POLICIES | CERTIFIED SECURE SHOPPING | BUSINESS DISCOUNT | SHIPPING POLICIES | PAYMENT POLICIES | GENERAL INFORMATION | EXPRESS SHIPPING SERVICE | ***NEW DROP SHIPPING PROGRAM*** | Login | My Account | Cart | Contact  ShopPal Stores
 Online Users Official PayPal Seal Copyright 2008. Stacy Denise Peebles. All rights reserved. A DIVISION OF FACTORY DIRECT PURSES AND ACCESSORIES LLC
Online Users