WHOLESALE INFORMATION

• All wholesale accounts must be set up through customer service. You must email your information to factorydirectpurses@yahoo.com.  
• We need the Business name, Contact Information - Owner or Manager, and a scanned copy of your state sales tax license. We must have a sales tax ID number and copy of license before we can register you as a legimate business.
• Business must be a registered resaler of handbags and accessories related to handbags, luggage or accessories. Any business found in violation of this law or committing tax fraud will have their accounts deleted and will not be permitted to place future orders.
• Upon receipt of the needed information customer service will issue you the necessary information to purchase at reduced prices.
• Keep in mind that we are a "wholesale to the public business." Our prices are already way below suggested retail price for the merchandise.
• There is a minimum purchase required in order to use the wholesale category. All orders received under the required purchase will be cancelled and not honored.
• Taxes that are charged on Alabama wholesale customers will be credited back to the pay method prior to shipping. The system is set to charge taxes automatically and will be required to be adjusted manually.  Please do not be concerned with your tax charges. They will be reversed.
• No coupon codes or promotional offers apply to wholesale orders. NO EXCEPTIONS. Prices are at rock bottom already and we do not honor any further discounts. Offers that are used on wholesale orders will be reversed prior to items shipping. Wholesale code given for business customers MUST be entered into the box at check out to receive discount. Codes can not be adjusted once order is placed. All cancelled orders are subject to a cancellation fee of 20%.
• Orders are filled as they are received subject to availability. Wholesale orders are not placed ahead of regular customer orders. They are filled in the exact order as they are received into our system. 
• Factory Direct Purses and Accessories maintains regular walk-in customers, we do travel and trade shows, we operate and maintain an ebay business as well as two seperate websites. It is possible for items to become unavailable after order has been placed. Even though it showed in stock upon placing order. Inventory counts can be off by walk in sales or sudden decrease in stock due to demand. We will try to fill your order, but sometimes substituations are required to completely fill your order. No substitutions are made without prior approval of the customer.
• You will be notified of any back ordered items via notice attached to your invoice included in your order. If item is back ordered this means it is still available and will be supplied to you within 30 days and shipped at our expense. If item is unavailable a credit is given and  item is not considered back ordered.
• We do not issue cash refunds for back ordered, out of stock, sold out or discontinued items. All refunds are issued in the form of store credit for a future purchase. NO EXCEPTIONS.
• Feel free to contact customer service with any questions prior to placing an order.
• Normal business hours are Monday-Friday 10:00 am until 6:00 pm CST and Saturday 9:00 am until Noon CST. We are closed all day Sunday.
• We observe the following holidays: New Year Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We are also closed 2 weeks per year for vacation time - to be announced prior to closing - and a week at years end for inventory.